CROCBYTES PAYMENT SOLUTIONS LIMITED (“The Company”, “we”, “our”, “us”) values your privacy and the security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information we obtain from you in relation to your use of our website and application (“PlayDen”).
This Privacy Policy applies to our website www.playdenapp.com and all related sites, mobile applications, services, and tools, regardless of how you access or use them.
By using PlayDen, you consent to the terms and practices in this Privacy Policy and grant us the right to collect and process your data in accordance with these terms.
INFORMATION WE COLLECT
1. Information You Provide to Us
We collect personal information that you voluntarily provide when signing up for our services, making a booking, or contacting us. This includes:
- Full name
- Phone number
- Email address
- Location (only if manually entered)
2. Usage Data
We track how often users book a game on our Platform to improve our services. This data is stored securely and is not shared with third parties.
3. Cookies and Essential Tracking
We use cookies to enhance your experience, maintain security, and prevent fraud. These cookies:
- Identify you as a user to provide a seamless experience.
- Prevent unauthorized access and fraudulent activities.
Our cookies do not track your activity across different apps or websites. You can disable cookies in your browser settings, but doing so may affect the functionality of our services.
INFORMATION WE DO NOT COLLECT
- We do not automatically collect data such as IP addresses, device IDs, or browsing history.
- We do not obtain data from third-party sources (e.g. financial institutions, payment processors).
- We do not track your activity across other apps or websites.
WHY WE COLLECT YOUR INFORMATION
We collect your data to:
- Provide and personalize our services.
- Process your bookings.
- Offer customer support.
- Improve user experience based on in-app behavior (e.g., booking frequency).
SHARING YOUR INFORMATION
We do not share your personal data with third parties for marketing or tracking purposes. However, we may share information with:
- Service providers that help us operate our Platform (e.g. payment processors).
- Legal authorities, if required by law.
YOUR PRIVACY RIGHTS
You have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections or deletions of your personal data.
- Opt out of marketing communications.
To exercise your rights, contact us at info@playdenapp.com.
DATA SECURITY
We implement security measures to protect your personal data from unauthorized access or loss.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will take effect on the date of the last update.
Last updated March 2025