Cancellation Policy

Cancellation, Booking Changes and Playpoints

• • The cancellation policy states that a Customer may cancel a booking and/or qualify for a full or partial playpoints if they provide the amount of notice detailed in the cancellation policy. Cancellation Window shall only be:
    • 95% of PlayPoints for more than 3 hours notice before booking time; and
    • No PlayPoints for less than 3 hours notice before the booking time

• Cancellation or booking change by a Customer

1. If, as a Customer, you cancel your booking made via the Site, you will be refunded in PlayPoints instead of money. PlayPoints can be redeemed for future bookings on PlayDen. PlayPoints have no cash value and cannot be exchanged for money.
2. Customers who do not show up for their booked services without prior cancellation will not receive any PlayPoints.

• Customers who frequently cancel bookings. Any Customer who cancels more than three times in a 30-day period may face restrictions, such as reduced PlayPoints for cancellations or temporary suspension from booking.

1. Users cannot book multiple slots at different venues for the same time period and cancel all but one to gain PlayPoints. Such behavior will be considered abuse, and no PlayPoints will be awarded.
2. If a Service Provider cancels your Customer booking made via the Site, Crocbytes will award playpoints of the services fees in full for such booking to the applicable Customer within a commercially reasonable time of the cancellation in accordance with Section 6.1.
3. If, as a Customer, you wish to change a booking time and/or date or the type of Services with 24 hours or less notice before your booking, you may contact the Service Provider and it is in their discretion alone whether they wish to change the booking via the Site or if not, they can keep it as a cancelled booking.

• PlayPoints are non-transferable and can only be used by the account holder who earned them. This prevents users from creating multiple accounts to exploit the system.

• If, as a Service Provider, you cancel a confirmed booking:

1. You agree that Crocbytes may apply penalties or consequences to you or your Service Provider Profile or Account, including but not limited to:
2. publishing an automated review or rating on your Service Provider Profile indicating that a booking was cancelled by you,
3. keeping the calendar for your Service Provider Profile unavailable or blocked for the dates of the cancelled booking and/or such other extended period as Crocbytes at its sole discretion, shall decide is a reasonable period in the circumstances, and/or
4. imposing a cancellation fee (to be withheld from your future pay-outs).

1.  You will be notified of the situations in which a cancellation fee applies before you decide to cancel.

iii. At Crocbytes’ sole discretion, penalties may not be applied in the event that you have cancelled a confirmed booking due to an extenuating circumstance. Extenuating circumstances will include but are not limited to: family death, illness, injury or force majeure event. In these circumstances, to avoid a penalty, you must contact Crocbytes to explain your extenuating circumstances and must also provide paperwork to prove the extenuating circumstances. If you cannot supply adequate proof, Crocbytes reserves the right to apply a penalty to your Service Provider Profile and/or Account.